Global

Websites

Terms & Conditions

  1. Definitions
    • Amendment means a change to your website we determine is a simple change and may include changes to Content.
    • Change means a change to your website we determine is a complex change and may include changes to Content, structure, menus or widgets.
    • Update means a Change or an Amendment.
    • Website means a Service which includes building, hosting and maintaining a website according to the Service Tier.
    • Your Website means a website, we provide to you pursuant to this Service.
  2. Initial Period shall be four months from when the Campaign is published.
  3. For Websites the Charges shall be either (a) a Fixed Fee payable in advance.
  4. For Hosting the charges shall be Fixed Fee payable in advance and not refundable if you do not proceed to set Your Website to live, thereafter the monthly fee payable on a Monthly Rolling basis commencing on the earlier of (a) when the Your Website is set to live, or (b) 45 days after the Effective Date.
  5. If all Charges due and payable have been paid then on cancellation of the Website, we grant you a non-exclusive, worldwide and perpetual right to use, copy, store, modify and publish any Created Content comprising written copy (i.e. human readable text) that we have created for you as part of the Website.
  6. Your Website shall be considered an Advertisement.
  7. Changes are excluded from amendments we may make under Fair Usage.
  8. If we register a Domain Name for Your Website you shall own the rights to that Domain Name.
  9. If you decide to use a Domain Name for Your Website that you registered yourself then you will not have access to the email account and mailbox features of this Service.
  10. Any cancellation of this Service prior to a Confirmation of Order being issued will automatically cancel all other Services and Additional Services within your Advertisement Order.
  11. Your Website shall not be transferrable by you to alternative hosting until fully paid.
  12. For Website as the Service Tier we shall automatically publish Your Website once it is built and send you an email confirming publication. You shall have the opportunity to check Your Website prior publication.
  13. Websites include Design, which shall be according to the following process:
    1. We will attempt to contact you to schedule an initial telephone consultation. If we are unable to contact you within 5 business days of the Service Commencement Date you shall be responsible for contacting us with your availability.
    2. There will be an initial telephone consultation with a website adviser to discuss your requirements and design options for an effective website. You shall be responsible for providing your design preferences during this initial consultation, and failure to do so may result in rejection of excessive amendments in accordance with these Service Rules. All our designs are based on best practice and whilst it is possible to individually define most aspects of the design (font, colour scheme, layout, header design), there are limitations. Our experts will be able to advise you if your ideas and preferences cannot be implemented.
    3. You will be responsible to deliver to us any Content required or requested to complete the Website Design. We may reject any such Content as unsuitable.
    4. Once an initial version of the website is completed we will commence the review, amendment and publication process set out in the Conditions, where publication shall mean setting Your Website to live.
    5. If you are purchasing a new website publication shall mean making Your Website available at a preview domain (which shall be considered being set to live for the purpose of billing and Charges) until you authorise us to publish Your Website generally.
    6. If you are providing your own Domain Name you shall be responsible for repointing your Domain Name as required and publication shall mean making Your Website available notwithstanding any failure to repoint your Domain Name.
  14. You can include transfer of all or any pages from your existing website.
  15. We will only start building Your Website once you have provided us with the Content that we request from you. If you have not provided such Content within 4 weeks of the Confirmation of Order then we shall have the right to terminate the Service without liability. You shall not be entitled to any refund or credit in these circumstances.
  16. We shall have the right to update your website from time to time without prior notice to you in order to improve the website’s functionality, Content and design, address any claims of infringement of a third party’s IPR, or rectify any alleged breach of law.
  17. The mobile version of Your Website will include Content from your desktop version and will have the same number of pages and the same styles as the desktop version. The Content from your desktop website will be optimised for mobile browsing on your mobile site, including touch enabled slideshows, advanced menu options, social icons and content sliders.
  18. We shall deliver Premium, Premium Plus, Elite and Store according to the following specifications:
    Website specification and costs table
    Websites Specification Standard
    Set-Up and/or monthly fee £4000 & £75pm
    Maximum number of pages DIFM 20
    Migrated content (number of pages) Up to 20
    Websites must include a minimum of home, contact us and 1 internal page Yes
    Unlimited Updates Yes
    Maximum number of new Pages built for Proof review 6
    Mobile Optimisation Method Dynamic
    Free Unlimited Webinar Training Yes
    Consultation Method Call
    Customer Relationship Associate
    Designer Level Associate
    Consultation Duration (minutes) Consultation Duration (minutes) Up to 90 mins
    Mock-Up (jpeg) & Amends Yes
    Design review Yes
    Preview Amends Yes
    Preview window (before set live/billing) 5
    Preview method Call
    Set Live goal - average time to reach 75 days
    Dedicated Post Live team Yes
    Parallax backgrounds Yes
    ALL Images / Photos supplied as: PNG, JPG/JPEG, GIF and cannot exceed 7MB Yes
    Logos of sub-optimal quality will be offered a "text-based" logo if an alternative not available Yes
    If a customer logo is not supplied Global create a text-based logo Yes
    A .PNG file ONLY can be supplied on request at on-screen resolution (72 ppi) and not print resolution Yes
    Number of Images / Photos across the website (including a Gallery, excluding slideshows) 50
    On premise Photoshoot At additional cost
    To meet design quality standards supplied images may be replaced with Stock images and customer advised Yes
    All supplied images will be optimized for the web Yes
    Customer may select stock images from Global photo library during consultation Yes
    Stock images must always be sourced from Global internal image library Yes
    Image Sliders per website positioned on the homepage only. 1
    Depending on style selected website can use a slider that can rotate 3 to 5 images (max) with text overlay Yes
    An image Slider is optional based on business type, availability of customer or stock images or on request Yes
    Stock imagery can, and in most cases, should be used for sliders unless by customer request at proof Yes
    Maximum number of Galleries per site. 1
    Maximum number of customer supplied images per Gallery (no Stock images permitted). 12
    Gallery images can include a caption under the thumbnail and will be added if supplied during Proof stage Yes
    Copywriters will create unique copy for each page based on guidance provided Yes
    All information submitted will be rewritten and optimized for the web. Yes
    Copywriters will follow trained SEO practices for copy, user experience, keyword use, headings Yes
    All content written by Global will be checked against our internal quality standards Yes
    Content will only be used 'as is' if specifically instructed Yes
    Customer-supplied copy will be used as closely as possible but may edited / formatted to fit style dimension Yes
    Content will only be taken directly from reference websites on customer request and is customer owned Yes
    Maximum of Customer supplied PDF documents available to download from the site 10
    Other file formats can be accepted but may not open for some website or mobile users Yes
    Microsoft Word (doc, docx), Microsoft Excel (xls, xlsx), Microsoft PowerPoint (ppt, pptx), mpeg, avi etc Yes
    Document attachments under 10MB in size, cannot exceed due to system limitations Yes
    Menus or price lists will be included on-page or as a customer provided PDF attachment for download Yes
    Text only menus (Indian, Chinese) will be done in full –PDFs proposed to customer for better CX and display Yes
    Max number of Enquiry Forms 1
    Standard form 4 fields: • Name, • email, • Phone, • Message / Comment. Yes
    On request up to 20 fields from: Text, Drop down, Radio Button, Check Box, Date, Time, Long Text Yes
    The Standard form is included by default and uses the recipient email address as provided Yes
    Global will embed all Global purchased videos on your site unless requested not to. Yes
    Non Global videos - one (1) video player (existing YouTube or Vimeo video) 1
    On-page SEO as minimum: Unique title, description, Header, ALT tags, Keyword rich copy, 301 redirects, XML Map Yes
    Fulfilment will utilize best practice SEO techniques to ensure visibility for related and relevant search terms Yes
    Global Websites are guaranteed to be indexed properly, not ranked prominently Yes
    Global Websites are not guaranteed page 1 / position 1 ranking on search engines, average index is 6 weeks Yes
    Image slider, Photo gallery, Google Maps, YouTube, Contact Forms, Twitter Feed, 301 Redirects, PayPal, HTML embeds, Facebook likes, comments, albums, Social icons, inSites, eCommerce Shop (10 prods), eCommerce Store, WordPress blog feed, Restaurant menu, Yelp reviews, Pop-Ups, Password pages, Multi-lingual (not Stores), Blogs Yes
    Global will make a best attempt to add customer-supplied 3rd party html Widgets Yes
    Facebook feeds are available as a third party widget Yes
    Global will not set-up, support or debug issues with customer supplied Widgets and cannot guarantee performance on our platforms Yes
    Global will set-up Google Analytics or add customer-supplied Google Analytics tracking code, by request. Yes
    SSL certificate (https) provided (can be disabled on request) Yes
    e-Commerce included Bolt-on
    No. of products Bolt-on - 100, 1500 options
    No. of products set up by Global for customer Bolt-on - 15
    Unlimited product categories and variations Bolt-on
    Facebook storefront Bolt-on - 1500 option only
    e-Goods for sale Bolt-on
    Discounts and coupons Bolt-on - 1500 option only
    Google shopping Bolt-on - 1500 option only
    Configurable taxes & shipping Bolt-on
    Delivery zones Bolt-on - unlimited
    One to one walkthrough Bolt-on
    Webinars/Online training provided to customer Bolt-on